![]() ![]() You will be contacted within three days but in some cases, it can take more time. In the form, you have to provide your name, phone number, email, and ZIP code, and then you can write your message. You will be given a response from one of their representatives. You have to fill an online entry form that enables you to contact the appropriate management team. The company is eager to know what the customers like about their services and what they don’t like. For different categories there are different pages, for example, auto finance FAQs, auto navigator FAQs, or auto refinance FAQs.īesides, customers are also allowed to provide feedback related to the products or services to the company. Some FAQs pages provide direct answers to the questions you may have in mind. For the best address and fastest processing, you can check your statement. There are different payment addresses for payments, overnight payments, and correspondence. Each category has several numbers ( 1-80) on which you can contact, just make sure to call within the business hours. So first decide, what the problem is and it lies in which category and then get the contact information. The support categories are credit card support, banking support, loans support, other accounts and services, and general customer service phone support. There are five support categories with each having sub-categories. Before we tell you the ways to contact them, you should know the contact information depends on the support you seek is regarding what. Thanks for your help and I hope this thread may be helpful to someone else.Capital One Auto Finance Customer Serviceįor those in need of customer support, there are different ways to contact the company. I've used it online to pay for train tickets (SNCF), house rental (Gites de France), Parishuttle and a few other things. ![]() So far they have not charged anything other than the 1% Visa fee. I also asked her for a quicker way to get through (told her I had other people traveling with me that might need to call - which may be true!) Anyway she said to have them call her directly at 1-80.īy the way, I got the Capital One card just as a back-up to my MBNA Visa I've had for years, through National Education Association. She gave me another number to call: 8 so I don't know if the first guy was wrong or if they both work. He then tranferred me to the Fraud department where I spoke to a woman who had apparently taken all the info from the first person as the first thing she said was that my card was ok'd for use in France on my dates. He gave me a number to call from France in case the card was lost or stolen: 80. He assured my there were no Foreign Transaction Fees. So I spoke to one guy, gave him my dates and asked a few questions. I first thought that wasn't going to work because I got the same list of options but finally did get "press 0 to speak with a customer representative." Sheesh! Why do they have to make it so hard! I basically followed heelfan's instructions, ignoring the request for an account number and a few other options, then pressed 1 for active accounts or some such and entered my SSN. The 955-7070 is the number on the back of my card and I didn't get anywhere with that. I'll try your suggestion and/or heelfan's and let you know what happens. I don't know if they have separate numbers for Visa vs. My card is a plain vanilla Visa (No Hassle Miles). Since I got this card last November, maybe that's the explanation? I have seen some other posts here that said they instituted a FT charge for a while last fall and then rescinded it. dollar amount of the transaction." I love that part that seems to say "we'll tell you what it is if they make us"! ![]() It confirms availability (including size and color), price, taxes, shipping - and tests coupon codes. Territories, we will assess you a finance charge as previously disclosed to you as part of the TILA Account Disclosures or as we will disclose to you if required by applicable law. While you shop on Amazon, Capital One Shopping evaluates other sellers like Walmart, Target, eBay, Jet, and others you might find with a Google search. Thanks, everyone! I've been calling my other card issuers and it was much easier than Capital One.Ĭhristina, the paragraph I was refering to reads "For each transaction made in a country other than the U.S. ![]()
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